Convoyey is happy to accept returns or exchanges, provided the items are unworn, unwashed, undamaged, unaltered, and free of any defects. You can request a return or exchange within 30 days of receiving your package.

If you request an exchange within 30 days of receiving your package, Convoyey will provide you with another product based on availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at support@convoyey.com within 7 days of receiving the item so we can process your return or exchange.
Please include clear photos of the damaged or defective item in your email so we can better assess the issue.

If you do not notify us within 7 days of receiving the item, the item may no longer be eligible for return or exchange.

Convoyey is not responsible for damage caused by improper care, misuse, or incorrect size selection.

Due to factors such as lighting conditions, camera lenses, or screen display differences, there may be slight variations in product color, texture, or pattern. These minor variations are not considered defects.

Return Process

To initiate a return, please contact us at support@convoyey.com and provide your order confirmation email and reason for return.

If your return request is approved, we will provide you with a return authorization and detailed return shipping instructions.
Items returned without prior authorization will not be accepted.

If you use a return shipping label provided by Convoyey, return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or damaged upon receipt.

For any questions related to returns, you can contact us at any time at support@convoyey.com.

Exceptions/Non-Returnable Items

The following items are non-returnable and non-refundable:

Personalized or customized items

Seasonal items

Jewelry

Hair accessories

Mystery boxes

Customized holiday gift boxes

Liquid products (e.g., hand sanitizer, lotions, etc.)

Items marked “Final Sale”

By purchasing any of the above items, you acknowledge and agree that these items are non-returnable and non-refundable.

Exchanges

The fastest way to get a replacement item is to return the original item first. Once your return request is approved, you can reorder the item you want. Refunds

To begin the refund process, please send your order confirmation and return request details to support@convoyey.com.

You may return multiple approved return items in the same package; however, to ensure accurate refund processing, each order or item requires a separate return authorization. All return authorization documents and invoices must be included in the return package.

Shoe boxes must be placed inside a protective outer shipping box. We will not accept returns if the return label or sticker is applied directly to the shoe box, or if the shoe box is damaged.

Once we receive and inspect your returned item(s), we will process the refund using the original payment method used for your purchase.

Please note that it may take up to two weeks for the refund to be processed after we receive your returned item(s).